Cancellation policy

We operate a strict cancellation policy whereby if your booking is cancelled less than 6 weeks in advance of boarding the deposit will be forfeit but no further charges will apply. For bookings cancelled more than 6 weeks in advance of boarding the deposit amount can be transferred to future bookings.

Special Discounted Rates

As part of our philosophy for supporting the local community, we offer Special Discounted Rates to serving “Police Officers”, “Nurses” and “Fire Personnel” in recognition of the dedicated work they do every day. Proof of service will be requested. Please call us for more details.

Payment & other charges

We accept payment in cash, cheque and all major credit / debit cards (excluding Amex).  Any additional costs incurred must be settled on collection. We are unable to release any animal until all outstanding amounts are settled.

Delivery and collection of pets – we offer a delivery and collection service within the local area for which there is a charge of £30.00. If this is of interest to you please discuss with the kennel management.

A Trip Fee of £30.00 will be charged for each trip we make to take your pet to a veterinary practice or to purchase supplies that have been requested by you for your pet whilst boarding that are not our standard supplies.

For further information on grooming prices CLICK HERE

OPENING HOURS

We are open 7 days a week. To assist in the smooth running of the kennels and cattery and for the comfort and wellbeing of your pets our hours of opening for drop off and collection of animals are as follows:

If you require drop off or collection at any other times for a specific reason please call us to discuss. This must be agreed in advance by Kennel Management & will incur an additional charge of £20.00.